Michele Karam

- Organizing events of high caliber
- Liaising with clients to understand their requirements
- Negotiating agreements with outside providers and subcontractors to ensure lowest cost and highest quality of service
- Analysis of logistics needed to the event: venue, catering needs, audio-visual equipments, printing materials...
- Working closely with the sales department to identify potential sponsors
and ensure revenue streams
- Handling local and international correspondance with speakers and participants, managing their accommodation, transportation and social programs.
- On-site management
- Post-event assessment ( in coordination with the accounting department for financial reports and billing)
- Assisting the General Manager in meetings

- Branch Representative
- Communication and link between Beyrouth office and international branches
- Liaising with clients to detect their precise requirements
- Contacting potential suppliers to acquire offers and negotiating prices with several sources
- Establishing client's offers according to their needs and following up on contracts
- Assisting the General manager during meetings ( contract signature, deals with suppliers...)

-Client Servicing
- Reviewing the arrival daily list and assist in preparing and distributing welcome amenities
-Receptionist handling check in and check out procedures
- Handling VIP clients and ensuring proper amenities according to standards
- Promoting hotel's facilities and being updated about the surrounding areas to respond efficiently to guest's inquiries
- Providing solutions to guest's issues or concerns
-Follow up on Guest Satisfaction Program
- Upkeep a high service standard and smooth operation